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Privacy Policy

1. Introduction

Welcome to Brilliant Elite Homes. We are committed to protecting your privacy and personal data in accordance with the Kenya Data Protection Act, 2019 and other applicable laws . This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding your personal data .

Who We Are:
Brilliant Elite Homes is a housing solutions company based in Kenya, offering property sales, land sales, prefab construction, renovations, interior design, property management, and Airbnb services.

Our Contact Details:

2. What Personal Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our services, such as:

  • Contact Information: Full name, email address, phone number, and physical address .
  • Property Enquiry Information: Details about your property preferences, budget, and location interests.
  • Payment Information: If you engage our services, we may collect payment details through our payment processors (we do not store your full payment card details).
  • Usage Data: When you visit our website or interact with our Facebook page, we may automatically collect information such as your IP address, browser type, device information, and pages visited . We use tools like Facebook Pixel and Google Analytics to understand how users interact with our content and to improve our services .
  • Communications: Records of your communications with us via phone, email, WhatsApp, or Facebook Messenger .

3. How We Collect Your Personal Information

We collect your personal information through various channels, including:

  • Directly from You: When you fill out a contact form on our website, enquire about a property, book a BnB, request a site visit, or contact us via phone, WhatsApp, or email .
  • Through Facebook: When you interact with our Facebook page or ads (e.g., by commenting, sending a message, or filling out a lead form). We use the Facebook Pixel to collect data about user interactions with our ads, which helps us measure the effectiveness of our campaigns and deliver more relevant advertising .
  • Through Our Website: When you browse our website, we may collect usage data through cookies and analytics tools.
  • Indirectly: We may collect personal information from third-party sources, such as referrals or publicly available information, but we will inform you of such collection within 14 days .

4. Why We Process Your Personal Information (Lawful Basis)

Under the Kenya Data Protection Act, 2019, we must have a lawful basis for processing your personal data. We rely on the following legal bases :

  • Consent: When you voluntarily provide your information and agree to its use, for example, by filling out a contact form or opting in for marketing communications. You have the right to withdraw your consent at any time .
  • Contractual Necessity: To fulfill our obligations under a contract, such as processing a property sale, arranging a BnB booking, or performing a renovation project .
  • Legitimate Interest: To improve our services, understand client needs, and communicate relevant updates. We ensure that our legitimate interests do not override your privacy rights .
  • Legal Obligation: To comply with laws and regulatory requirements, such as tax and accounting obligations .

5. How We Use Your Personal Information

We use your personal information for the following purposes :

  • To respond to your enquiries, provide property information, and arrange site visits.
  • To process transactions, including property sales, purchases, and BnB bookings.
  • To communicate with you about project updates, property listings, and service information.
  • To personalize your experience and provide relevant property recommendations.
  • To improve our website, services, and marketing efforts through analytics .
  • To deliver targeted advertising through Facebook and other platforms.
  • To comply with legal and regulatory obligations.

6. How We Share Your Personal Information

We may share your personal information with trusted third parties for specific purposes :

  • Service Providers: We may share data with third-party service providers who assist us in delivering our services, such as lawyers, surveyors, contractors, or payment processors. These parties are contractually obligated to protect your data.
  • Developers: If you are interested in a property sold on behalf of a developer (e.g., VAAL Real Estate, Centum), we may share your information with the developer for the purpose of facilitating the sale.
  • Facebook and Analytics Providers: We share data with Facebook (through the Pixel) and Google Analytics to measure ad performance and website usage. This data is anonymized or aggregated where possible .
  • Legal Obligations: We may disclose your information if required to do so by law or in response to a legal request.

We do not sell, rent, or trade your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction . This includes:

  • Using secure servers and encryption where appropriate.
  • Limiting access to personal data to authorized personnel.
  • Regularly reviewing our security practices.
  • We adhere to the data localization requirements of the Kenya Data Protection Act, 2019, ensuring that any personal data collected is processed through a server or data center located in Kenya .

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements . Typically, we retain enquiry records for up to 24 months, unless a longer retention period is required.

9. Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data :

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected.
  • Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances .
  • Right to Object: You may object to the processing of your personal data.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

To exercise any of these rights, please contact us at info@brilliantelitehomes.com. We will respond within the timeframes required by the Data Protection Act .

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to analyze how our services are used. You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website or social media pages may contain links to third-party websites (e.g., developers, payment processors). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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